We guarantee lifetime support for your account. We only buy special accounts, from original owners with full account documentation: ID scan, picture with ID next to the face, a legal contract signed by the owner in which he agrees to sell the account for X amount; he agrees to share his ID picture for account administration, transferring all the rights to us to administrate the account plus a voice record on the phone where he admits to sell the account for good, all of which we keep to ensure the account lifetime warranty.
No matter if you get hacked, banned by your fault, (or account recalled in the most extreme cases, 0.1% risk chance / 1 in 1000 accounts) we will assist you the next moment, communicating with Blizzard and with the Original Owner as soon as possible.
If your account is lost by owner's fault, you will receive a full refund as it follows:
A). First, we'll take care on finding one account, same quality of your lost account
(First, we will try to find you a new similar account, as this is what you paid for. Your purchase is not an investment of which you can get a reimburse later, as you bought a WoW account, you will get a WoW account. Only after repeated failure in providing you a similar account, you can be eligible for a refund, which will be calculated on your account value on the moment when it got lost. If you invest special mounts or games into your account, you are doing it on your own risk and those will not be refunded. Keep in mind that WoW Accounts are retrievable, and even if we do all that is possible to assure the safety of the account, some people do agree to share all the infos that we are asking for but may recall the account in the end on their own legal risks. We are not magicians to make sure this won't be happening, but we are proffessional to offer the lowest recall rate on market, and a full support with it.)
B). Second, If we cannot find you a similar account as your lost one, then we will refund you 100%.
- If your account is lost for over 2 months and you haven't report it, we cannot refund you 100%, as the accounts do lose their value, depending on various factors.
- If your account is hacked (by a virus), banned (by your fault), we will still assist you, but we won′t offer a refund if the account is lost.
PS: There must be no greater time than 45 days between account lost and you reporting it. It gets harder to recover accounts lost long time ago, abandoned.
So if you lost your account in the last expansion and you report it now, we will do our best to help you get it back but we can't refund it or replace it in this case. Or we can, but with the same quality account. If you lost a lvl 90 account 6 months ago, we will replace it with a lvl 90 character, and not with a payment refund, as the money you invested 6 months ago in a lvl 90 character had been depreciated now.
Important: NEVER ASK FOR A REFUND If you bought an account and suddenly realise you don't like the class, or if you made a wrong choice etc.
We will never offer a refund for that. The best we can do is to post your account back for sell and share 70% of its sold price with you. So please make sure you make a good decision from the begining.